01Seller and service scope
- GOGO Card is operated by A.T.E. Group Limited, a Hong Kong company (Company No. 3196049; Business Registration No. 74479744). We manage online sales, orders, customer support and fulfilment coordination. The licensed issuer or its authorised supply chain disclosed before payment provides the telecommunications service.
- The consumer store sells prepaid data-only travel eSIMs. They provide no telephone number, voice or SMS. Physical IoT SIMs, bulk connectivity and channel services are available only through the separate business path, quotation and contract.
- Customers may buy subject to payment, device, age, sales-market and destination eligibility. Customers under 18 require a parent or guardian's consent and responsibility. Mandatory consumer rights are not excluded.
02Pre-purchase product disclosure
- Before payment, each product and checkout page states the destination, data, validity, confirmed network where available, speed/fair-use limits, price, currency, delivery, device requirements, installation deadline and activation rule. Product-specific terms prevail where clearly disclosed, without reducing statutory rights.
- Consumers must confirm that the device is unlocked and eSIM-compatible and can correct the product, quantity and contact details before confirmation. Physical IoT SIM specifications, shipping and project responsibilities are governed by the business quotation and contract.
- Coverage, 5G, speed and latency depend on the local operator, location, congestion, device, bands, roaming policy and fair-use rules. Continuous maximum speed or universal coverage is not promised unless expressly stated.
03Orders, price and payment
- Guest checkout is available. Submitting an order is a purchase request; the contract forms only when payment is confirmed, an eSIM resource can be allocated and we issue an order confirmation. If we cannot accept an order, no charge is taken or collected funds are returned to the original method.
- The product price, discount, currency and total payable appear before payment. Consumer eSIM orders have no delivery charge. Promotion eligibility, period and value are validated before payment; fictitious reference prices are not used.
- The server calculates the amount. An approved hosted provider handles card and wallet data; GOGO Card does not store full card numbers or security codes. Fulfilment starts only after signature, timestamp, amount, currency, merchant and idempotency checks pass. Failed or duplicate notices never charge or allocate twice.
- A confirmed payment produces an order number, electronic receipt and a printable order record. Orders can be recovered through a verified member session or the order number and purchase email.
04Membership, referrals and points
- A member account cannot be opened with an empty email. A customer must claim it with one paid order and the matching purchase email. Each email and paid order can create a registration reward only once.
- A newly claimed member receives 10 points. If the qualifying order used another active member's referral code at purchase, that referrer also receives 10 points. Self-referrals, duplicate accounts, duplicate order reservations and refund-based reward abuse are prohibited.
- Future travel-eSIM purchases by a signed-in member receive 5% off. A valid new-customer referral gives 10% off. Discounts do not stack; the higher applicable discount is used and the final amount is shown before payment.
- The proposed redemption rate is 10 points = HK$1, starting from 50 points and capped at 20% of the merchandise amount per order. Points cannot be withdrawn, transferred or used to buy cash equivalents. Checkout redemption remains unavailable until secure reservation, refund return and audit controls are released; the checkout page is the authoritative indication of availability. Points earned from a refunded qualifying order are reversed while the audit trail is retained.
05Allocation, provisioning and delivery
- Confirmed consumer payment allocates a controlled eSIM resource. Full ICCIDs are encrypted and access-restricted; ordinary lists show only masked values.
- An idempotent request sends the ICCID, approved supplier plan ID, activation policy and callback details to the fulfilment supplier, without unnecessary identity or payment data. Delivery is not marked ready until provisioning is confirmed.
- eSIM delivery uses an email/in-site time-limited secure link. After verification, the customer can view the QR and manual installation code. QR data is excluded from public pages, ordinary support logs and marketing systems. Business IoT SIMs are allocated, provisioned and shipped under the applicable contract.
- Stock, supplier or provisioning exceptions enter human review. We state the expected timing and offer waiting, an equivalent substitute or a refund. We do not knowingly continue taking payment when the promised service cannot be supplied.
06Installation, first connection and top-ups
- Install within the disclosed window and make the first successful connection at an eligible destination. Whether validity starts on first network attach or another event is stated before payment and confirmed by supplier records.
- Do not delete a single-install eSIM unless instructed; it may not be reinstallable. Enable data roaming and select the correct mobile-data line. Report installation or connection issues promptly while still at the covered destination and cooperate with reasonable diagnostics.
- A top-up is available only while the supplier confirms the card/profile remains live and supports the destination. A top-up extends plan entitlement, not necessarily card/profile lifetime. Price, days, activation order and deadline appear before payment. There is no default auto-renewal.
07Cancellation, replacement and refunds
- Within 30 days of purchase, a full refund may be requested if the eSIM QR/manual code has not been revealed and the plan has not been installed, activated or used. Any more favourable product-specific right applies.
- After a QR/code is revealed, an eSIM is installed/activated or data is used, a refund is not guaranteed for changed travel, a wrong destination, device incompatibility, deleted eSIM or incorrect settings. This does not affect remedies for misdescription, non-supply, statutory rights or an express promise.
- For a service failure attributable to us or the supplier, report it through the order centre within 30 days of the issue and cooperate with reasonable diagnostics. If service cannot be restored within 10 business days, we offer an equivalent replacement or a full/partial refund for the unprovided service, at the customer's choice.
- We target a refund decision within five business days after receiving complete information. Approved refunds are initiated to the original method; provider and bank posting may take up to approximately 30 days. Chargebacks, duplicates and amount mismatches pause fulfilment for review.
08Acceptable use
- Use is limited to lawful personal travel connectivity or approved business purposes. Illegal activity, fraud, spam, infringement, network interference, security/fair-use circumvention, unauthorised resale and conduct harmful to networks or other users are prohibited.
- We may suspend affected service where reasonably required by the issuer/network, law or a security/abuse risk and explain the reason. A reasonable opportunity to remedy is provided where possible. If we stop supply or cannot continue a paid service, the unprovided portion is handled under the refund policy.
09Personal Information Collection Statement
- A.T.E. Group Limited is the data user for consumer order data. We collect as necessary: order number, name, email, region, plan, device/activation state, support records, payment result, IP/security logs and non-sensitive attribution. Consumer eSIM orders do not require a phone number or delivery address. Required fields are needed to form and fulfil the order; without them we may be unable to take payment, deliver or support it.
- Purposes are ordering, payment, fraud prevention, allocation, supplier provisioning, electronic delivery, notices, support, refunds, reconciliation, security, audit and legal duties. Necessary recipients include payment providers, issuer/fulfilment suppliers, network/eSIM technology, cloud hosting, messaging, professional advisers and lawful authorities. Contracts, access controls and security measures restrict their use. Business shipping data is collected separately under the relevant contract.
- Data may be processed outside Hong Kong, subject to contractual or other safeguards required by applicable law. Without separate express and voluntary consent, order or telecommunications usage data is not shared with Apanda Credit for credit decisions and accounts are not merged by default.
- Unpaid-order data is generally deleted/anonymised after 30 days; support records after 24 months; order, payment, refund and accounting records may be retained up to seven years for legal, tax and audit needs. Disputes, fraud investigations or legal holds may extend this. Data is then deleted or irreversibly anonymised.
- Contact the Data Protection Contact at master@ate.group to request access, correction or, where applicable, deletion, restriction, portability or objection. Identity checks are proportionate and responses follow applicable time limits; legally required transaction records cannot be deleted immediately. A valid company postal contact address will also be published before live collection of personal data.
10Cookies, attribution and direct marketing
- Necessary cookies support security, language, checkout and order access; refusing them may prevent sign-in or checkout. Whitelisted OnCurve/social identifiers exclude names, emails and order details.
- Only after an affirmative choice, GOGO Card's self-hosted first-party analytics counts page views, source country/region, popular pages, campaign channels and the purchase funnel. It stores no full IP address, email, card number, QR or payment data; random session identifiers are hashed daily and raw anonymous events are retained for no more than 90 days. Refusal, Global Privacy Control or Do Not Track disables collection without blocking basic purchasing.
- Email, SMS or instant-message marketing requires a separate affirmative choice and is not pre-ticked. Consent can be withdrawn at any time through the message or master@ate.group without affecting completed orders.
11Account, order and QR security
- Orders are not automatically device-bound. Access uses a verified member session, order/email verification or a short-lived token; order secrets are not retained in localStorage. Sign out after using a public device.
- QRs, manual codes and full ICCIDs are sensitive and appear only in verified, auditable sessions. Report suspected leakage immediately with “URGENT QR” so an unused profile can be disabled or replaced where possible.
- Controls include access restriction, encryption, signatures, time windows, idempotency, rate limits, retries/dead letters, redacted logs and audit. Never send passwords, card data, identity documents or full QR data to an ordinary chatbot. Security incidents are assessed, contained and notified as required by applicable law.
12Issuer, registration and compliance
- GOGO Card does not represent itself as the telecommunications licensee. Before live payment, each SKU must disclose the actual issuer/licensee, licence or registration details, our sales relationship and support responsibilities. Internal pool, IMSI, ICCID, supplier cost and supplier-plan identifiers are not shown on public pages.
- GOGO Card is not marketed or sold in Mainland China. For specifically identified work-travel eSIMs confirmed by the supplier, purchase and activation do not require the customer to submit an identity document to GOGO Card, and activation in Mainland China is supported. Hong Kong IP egress and use in Hong Kong, Taiwan or Cambodia follow the product disclosure and activation material shown before payment.
- These capabilities apply only to expressly labelled SKUs and are not a universal promise for every SIM or location. Network, IP routing and third-party application availability can change with law, carrier conditions, network environment, device and third-party policy; disclosures are updated before payment when requirements change.
13Liability, governing law and disputes
- We remain responsible for direct loss reasonably foreseeable from our breach. We do not promise fault-free operation for clearly disclosed matters outside reasonable control, including local coverage, congestion, device limits, government action or third-party platform interruption; reasonable support and the stated remedies still apply.
- Nothing excludes or limits fraud, death or personal injury caused by negligence, wilful misconduct, or any liability and consumer right that cannot lawfully be excluded.
- Orders are generally governed by Hong Kong SAR law and the Hong Kong courts, without removing mandatory consumer protection in the customer's home jurisdiction. Contact support first. This does not restrict recourse to a payment provider, Hong Kong Customs, OFCA, the PCPD or another competent authority.
14Support, complaints and policy changes
- Use the order centre for installation/activation, connectivity, logistics, payment, refund and privacy cases. The single support contact is master@ate.group. The website does not publish or collect a support phone number.
- We target acknowledgement within two business days and resolution within ten, or an explanation, owner and expected completion date. The shorter refund-decision target applies to complete refund requests.
- Material changes update the version and effective date and do not retrospectively reduce paid-order rights. The product description, price and policy version applicable to an order are retained with the transaction record.
This benchmark-informed policy is designed around the current product and Hong Kong regulatory guidance. It still requires final approval by Hong Kong counsel, the actual licensed telecom provider and the payment provider before live launch.